Dyers Customer APP

Dyers Consignee App (Android & IOS)

The schedule app provides current, historical and location details on consignments being transported by Dyers for customers with a Dyers account.

Screenshot of Dyers Customer App homepage         Screenshot of Dyers Customer App page

  • Order confirmation
  • Publish and communicate ETA
  • Delivery Details
  • Notification Updates:
    - Once despatched from the DC
    - When next delivery (on multi drop loads)
    - If ETA changes
  • Confirms Drivers name
  • Where’s my load functionality (Map)
  • 7 day history
  • Store feedback form (sent to WOW and Dyers)
  • Customised to be able to send to different log ins by product type ( Fresh, Liquor, Dry etc.)

Outcomes of implementing Sign On Glass, Track and Trace and Customer App (Web Portal):

  • 40% reduction in calls from customers requesting ETA’s
  • Centralisation of national customer service team
  • Annual reduction in customer service wages by $400k